I am not a member of The Energy Co-op yet but am moving to the area and would like to sign up. What do I need to do?

Welcome to southeastern Pennsylvania! First, please coordinate with your utility to confirm the start date of the service at your new home. Once you’ve done that, you can fill out our online enrollment form, or contact our office with the following information:

• Your new service address.
• Your new billing address.
• The new account number provided by your utility.
• If you are a PGW customer enrolling for Renewable Natural Gas (RNG) supply, the new Service Point ID number and Rate Schedule provided by PGW (if applicable).
• If you are a PECO customer enrolling for Renewable Electricity and/or Renewable Natural Gas, please be sure to include your PECO Electric/Gas Choice ID, not your PECO Account Number. Your Electric/Gas Choice ID is located in the upper right corner on page 2 of your PECO bill.
• The date you would like service to begin at your new address.

How do I maintain service from The Energy Co-op if I plan to move?

First, inform your utility that you are moving. Once you’ve done that, please contact our office with the following information:

• Your new service address.
• Your new billing address.
• The new Electric/Gas Choice ID provided by your utility (for PECO customers only).
• The new account number provided by your utility (for PPL customers only)
• The new Service Point ID number and Rate Schedule (for PGW customers only).
• The date you would like service to begin at your new address.
• The date you would like service to end at your current address.
• Whether you have already requested through your utility to keep your third-party supplier.

What are the advantages of The Energy Co-op’s cooperative business model?

• As a cooperative, we’ve built the triple bottom line into our business structure from the start. People, planet, profit—with the strongest emphasis on the first two.
• Our members come first, of course. When you buy energy from The Energy Co-op, you become a member. As a member, you are an owner—one of thousands of owners in our area who participate in our energy programs because they want to support our community, our state, and our planet. Together, we don’t just talk about making our world a better one, we vote with our energy dollars to turn our values into action.
• Expanding the breadth of our membership makes it possible to ensure the benefits of our cooperative extend to as many members as possible, fostering an inclusive energy community. This helps The Energy Co-op convert more Pennsylvanians to renewable energy and further both our shared mission of a cleaner Commonwealth and our passion for environmental advocacy.
• Also, because we have no stockholders or other investors, The Energy Co-op can innovate in ways that corporations cannot. For example, we were the first third-party supplier of renewable electricity in southeastern Pennsylvania starting in 1998. In 2015, we became the first—and are still the only—supplier of renewable natural gas in our area. We innovate because our cooperative member-owners want us to look for ways to accelerate our state’s transition to a sustainable energy future. That’s our cooperative advantage!

Does The Energy Co-op have a referral program?

Yes! Please see details below:

The Energy Co-op Member Referral Program

Eligibility: This referral program applies only to members who refer new members to our renewable electricity (REL) and renewable natural gas (RNG) programs.

How It Works:

1. Members enrolled in our REL or RNG program can refer a friend or family member to enroll in one of those programs. Members enrolled in our home heating oil program may also refer a new member to our REL or RNG programs.
2. The referred member must remain enrolled for at least 60 consecutive days.
3. Once the 60-day period is met, both the referring member and the referred member will each receive a $25 bill credit on their next eligible bill.

** Referring members enrolled in only our RNG program through PGW or our home heating oil program will receive a $25 gift card via email.

Additional Terms:

• The bill credit cannot be redeemed for cash or transferred to another account.
• There is no limit to the number of referrals; credits are applied for each successful referral after 60 days of active membership.
• The bill credit will be applied to electricity or natural gas supply charges only. If the bill credit exceeds the supply charges for a bill, the remaining credit amount will be automatically applied to subsequent bills, until the full value of the credit has been applied.
• The referred member must be a new Energy Co-op member and not have had a previous active account.
• Program terms are subject to change or termination at any time without prior notice.

How can I be added to The Energy Co-op’s email list to keep up with events, updates, and renewable energy news?  Can I unsubscribe or change my email preferences if I’d rather not receive all emails?

By enrolling in one of our products, you become a member at The Energy Co-op and will begin receiving email updates regarding the cooperative, announcements about upcoming events, our blog, The Current, and other benefits about your membership.

If you wish to opt out of receiving emails, you’ll find the Unsubscribe link at the bottom of any email you have received from The Energy Co-op, or you can click here to unsubscribe or change your email preferences. Please note, however, that you will continue to receive messages relating to your rights as a member of a cooperative corporation, as well as regulatory notices pertaining to your energy services, as required by law.

Is The Energy Co-op staff available to speak about renewable energy at workplaces, schools, and other community organizations?

A central tenet of our cooperative is education!  Please get in touch at 215.413.2122 or info@theenergy.coop with details about the speaking opportunity and we will respond to your request within 3-5 business days.

What goes into setting your rates?

Our rates for an upcoming month are set in the last week of the preceding month after we have arrived at our forecast of program costs for the upcoming month. The main drivers of our program costs are energy supply and capacity costs and the renewable energy credits we back our members’ usage with. There are various other utility and regulatory fees incorporated into the forecast as well. While we do not know our exact supply costs in advance, we project them using the NYMEX Henry Hub Natural Gas futures settlement prices in conjunction with other indicators, such as weather forecasts, regional natural gas storage inventories, and occasionally national or international events anticipated to affect markets.

Are there any fees or dues associated with my membership at The Energy Co-op or the program(s) I choose to enroll in?

There are no enrollment fees, no membership fees or dues, no monthly fees, and no cancellation fees associated with your Energy Co-op membership. You may terminate service in any of our programs, at any time, by notifying your utility or us. Please note that the effective termination date on your account may take 3-5 business days from your request to cancel for renewable electricity, and between 1-2 billing cycles for renewable natural gas. While we process cancellations immediately, the utility is ultimately responsible for the timing to revert back to the utility.

For commercial members, there are no enrollment fees, no membership fees, and no monthly fees. However, for certain commercial members with high energy usage, prudent business practice occasionally may require The Energy Co-op to impose an early cancellation fee that is clearly disclosed in writing and discussed before service begins.

At this time, we do not have an escalation clause in our agreements. We strongly recommend that consumers read the Terms & Conditions thoroughly every time they sign up with a third-party energy supplier.

Please note that PECO, PPL, and PGW may charge monthly customer fees, in addition to delivery and distribution charges, none of which are paid to The Energy Co-op.

What are The Energy Co-op’s renewable electricity options?

The Energy Co-op offers 100% renewable electricity to customers in both PECO and PPL service territories. We offer local and national options: EcoChoice100 Pennsylvania, which is sourced only from renewable energy produced in Pennsylvania, and EcoChoice100 National, which is sourced from renewable energy produced nationwide. Currently, both options comprise 99% wind power and 1% solar power and are offered at a variable rate, which may change monthly, and a consistent 12-month fixed rate.  Check out the services we offer here.

How do I know if I am eligible for The Energy Co-op’s Renewable Electricity program?

Anyone who receives an electricity bill from PECO or PPL can enroll in The Energy Co-op’s Renewable Electricity program. When you enroll in any of The Energy Co-op’s energy programs, you become a cooperative member.  Please note that currently 35 Pennsylvania borough municipalities operate their own electric companies within which we are unable to supply.  See a map of these boroughs here.

How does The Energy Co-op’s Renewable Electricity program work?

When you enroll in our Renewable Electricity program, The Energy Co-op will become your renewable electricity supplier within 3-5 days, and your utility will remain responsible for delivering electricity to your home or business. There is nothing to install and no interruption of service.  You’ll simply see The Energy Co-op listed as the supplier on your utility bill.

How do I enroll in The Energy Co-op’s Renewable Electricity program?

You can sign up at any time on our website, or by emailing us at info@theenergy.coop. You can also call us Monday through Friday, between 9am and 5pm, at 215.413.2122. Signing up for our renewable electricity program only takes a few minutes—and even less if you have your utility bill in hand.

Why would I want to switch to using renewable electricity?

Renewable electricity from wind and solar power reduces air pollution and carbon emissions creates more clean energy jobs, rewards clean energy investment, helps us fight climate change, and advances our state and regional transition towards a sustainable energy future.

What’s the difference between The Energy Co-op’s Renewable Electricity program and other renewable electricity companies?

The Energy Co-op is a non-profit cooperative owned by the people and businesses it supplies energy to. Our members know that every cent is going towards our mission of helping our members affordably and sustainably buy, use, and understand energy. And our business practices are totally transparent.

We are committed to our community. We are a Pennsylvania supplier, based in Philadelphia for over 40 years. Most of the renewable electricity we supply is generated in Pennsylvania, reducing local pollution, and supporting the growth of the local green economy.

And unlike many companies that offer renewable electricity, the only electricity offered by The Energy Co-op is 100% wind and solar. Our Renewable Electricity program isn’t a subsidiary of a larger fossil-fuel electricity business. We offer only 100% wind and solar power.

You can learn more about how to shop for renewable electricity in Pennsylvania here.

How does The Energy Co-op source renewable electricity?

The 100% renewable electricity offered by The Energy Co-op is supported by our purchase of renewable electricity certificates, or RECs. A REC represents 1 megawatt-hour of electricity generated by a renewable resource and, in our case, by a wind or solar renewable resource. For our EcoChoice100 Pennsylvania products, these RECs represent electricity generated only in our state. The EcoChoice100 National product RECs we purchase represent renewable electricity generated across the United States.  When we purchase energy, we use these RECs to ensure members’ usage corresponds to an equal amount of renewable electricity.

When added to the power grid, energy from all sources becomes electrons indistinguishable from the other.  The difference you make by purchasing renewable electricity from The Energy Co-op is that the more demand there is for renewables in Pennsylvania, the more our efforts drive more megawatt-hours to the grid from renewable sources like wind and solar.  You are working intentionally to both stimulate our local economy and grow our clean energy future, which will create greater cost stability and demand for renewable energy over time.

As a member-owned cooperative, we operate with 100% transparency. We are required to comply with the laws, rules, and regulations of Pennsylvania governing both third-party suppliers and acquisition and retirement of RECs, including oversight by the Pennsylvania Public Utility Commission. In addition, we are subject to audit by the Federal Trade Commission at any time with respect to our 100% renewable energy programs.

Will renewable electricity cost more than electricity from my utility?

Please note that PECO and PPL change their electricity rates every few months and our Renewable Electricity program variable rate products are also subject to change monthly, although we work as hard as we can to keep them steady.  The difference in cost will vary, but you can see The Energy Co-op’s historical pricing here, PECO’S Price to Compare here, and PPL’s Price to Compare here.

As market conditions permit, we at The Energy Co-op have been able to offer fixed rates in a way that is both fiscally responsible and geared towards long-term viability. In the past few years, we have worked diligently to lower the supply cost of renewable electricity for our members in order to expand and advance our shared goal of reducing our region’s reliance on fossil fuels. We will continue to do so, and we appreciate your patience, understanding, and continued support of The Energy Co-op.

I have or am considering installing solar panels on my home. Can I net meter with The Energy Co-op?

The Energy Co-op offers limited net metering opportunities to our members. Depending on the percentage of your home’s electricity usage that is generated by your solar array, you may be eligible to net meter with The Energy Co-op. The Energy Co-op currently does not offer a full net metering program, meaning we do not permit monthly usage rollover or pay an annual solar credit for excess generation. If you are interested in net metering with The Energy Co-op, please contact our team, and we will complete a net metering analysis to determine if you would be missing out on a material financial benefit of your solar array by net metering with The Energy Co-op. To learn if you are eligible, please send your installer’s generation estimate for the solar array at your home, whether it’s planned or already installed. If that is not available, please call us at 215.413.2122, email us at info@theenergy.coop, or click here to provide us with the array’s size/capacity.

Can you supply my business?

Yes. We supply businesses, including owners of multi-family rental properties, through all our energy programs, including renewable electricity. Just submit a commercial quote request online, send us an email to info@theenergy.coop, or call us at 215.413.2122.

Can The Energy Co-op supply the public buildings in my municipality with renewable electricity?

Yes, we would be happy to! Please call us at 215.413.2122 or email us at info@theenergy.coop for more information.

Will participating in this program affect any billing assistance programs?

Joining The Energy Co-op will not affect your use of Budget Billing, your eligibility for LIHEAP, or the Senior Discount on the distribution portion of your bill. Unfortunately, PECO customers on the Customer Assistance Program (CAP) are currently not eligible to choose any third-party electric supplier.

What is Renewable Natural Gas?

Renewable Natural Gas (or RNG) is comprised primarily of methane that forms naturally from the decomposition of organic waste in landfills and other waste treatment facilities. Also known as biogas, it is often flared, which burns and wastes its energy content. However, RNG can also be used like conventional natural gas, but it is recovered without any drilling or fracking.

Who can sign up for The Energy Co-op’s RNG program?

Anyone who receives a gas bill from PECO or PGW can enroll in The Energy Co-op’s Renewable Natural Gas program. When you enroll in any of The Energy Co-op’s energy programs, you become a cooperative member.

How does The Energy Co-op’s RNG program work?

When you enroll in our RNG program, The Energy Co-op will become your renewable natural gas supplier within 1-2 billing cycles and your utility (whether PECO or PGW) will remain responsible for delivering it to your home or business. There is nothing to install and no interruption of service.  You’ll simply see The Energy Co-op listed as the supplier on your utility bill.

How do I enroll in The Energy Co-op’s Renewable Natural Gas program?

You can sign up at any time on our website, or by emailing us at info@theenergy.coop. You can also call us Monday through Friday, between 9am and 5pm, at 215.413.2122. Signing up for our RNG program only takes a few minutes—and even less if you have your gas utility bill in hand.

Why would I want to switch to using RNG?

Conventional natural gas is recovered by deep drilling and environmentally destructive fracking, including here in Pennsylvania. The results? Subsurface and surface disturbance, groundwater contamination, and air emissions of raw methane from drilling and production rigs. By enrolling in The Energy Co-op’s RNG program, you are decreasing the demand for conventional natural gas and reducing the environmental damage caused by drilling and fracking. In addition, you are using and promoting the use of an abundant, sustainable resource while directly supporting businesses and projects that capture this valuable resource and put it to good use.

What’s the difference between The Energy Co-op’s RNG program and other “green” gas options?

Many gas suppliers that advertise a “green” option purchase carbon offsets on your behalf. These offsets can be generated from investing in energy efficiency projects, planting trees, and other such projects that are intended to reduce carbon dioxide emissions. However, carbon offset projects do not necessarily reduce drilling or fracking, nor do they promote the use of abundant, sustainable biogas. As far as we know, The Energy Co-op’s RNG program is currently the only program serving southeastern Pennsylvania that directly supports the production and use of RNG.

Does RNG cost more than conventional natural gas?

Please note that PECO and PGW change their gas rates every few months, and our RNG program variable rate products are also subject to change monthly, so the difference in cost will vary.  To check out our current rates, click here, and for our historical pricing, click here.

How does The Energy Co-op source RNG?

Our RNG program is like our Renewable Electricity program. Just as there is only one set of electricity distribution wires, there is only one system of gas distribution pipes.

So, each program is supported by our purchase of what are called environmental attributes. For renewable natural gas, these are sometimes called renewable natural gas credits, or RNGCs (pronounced “RINKS”). A REC represents 1 megawatt-hour of generated renewable electricity. A RNGC represents the direct equivalent of 1 mmBtu of landfill methane.

Since The Energy Co-op’s RNG program began, we have supported it in two ways: (1) We have acquired RNGCs from landfills that process biogas and inject it into the natural gas distribution system; and (2) we have acquired RECs from landfills that process biogas and use it to generate electricity. Both methods are industry-recognized means of sourcing RNG.

Please note that The Energy Co-op’s Renewable Electricity program is supported only by the purchase of 100% wind and solar RECs, not landfill biogas RECs.

Can you supply my business?

Yes.  Both multi-family rental properties and businesses are eligible  to enroll in our energy programs, including RNG. Just submit a commercial quote request online, send us an email to info@theenergy.coop, or call us at 215-413-2122.

Can The Energy Co-op supply the public buildings in my municipality with RNG?

Yes, we would be happy to! In February 2021, Swarthmore Borough became the first municipality in Pennsylvania to make the switch from conventional natural gas, with hopefully many more to follow. Please call us at 215-413-2122 or email us at info@theenergy.coop for more information.

When did The Energy Co-op first begin supplying RNG?

The Energy Co-op first started supplying RNG to PECO gas customers in 2015 and became the first and only supplier of RNG in Philadelphia in January 2020 through our expansion into PGW territory.

Why does it take up to 1-2 billing cycles before The Energy Co-op becomes my renewable natural gas supplier?

When you enroll in The Energy Co-op’s RNG program, we inform your utility of the change. It is then the responsibility of the utility to process the supplier switch in accordance with the utility’s rules, which does not occur instantly. RNG enrollments processed by PECO can take from 11-51 days to become active. RNG enrollments processed by PGW can take from 15-75 days to become active.  Additionally, when dropping service from The Energy Co-op, it may take 1-2 billing cycles to revert to your utility.  The Energy Co-op is not responsible for these delays, and we appreciate your understanding.

Is there an RNG mandate in Pennsylvania?

No, The Energy Co-op is voluntarily supplying 100% renewable natural gas.

Will participating in this program affect any billing assistance programs?

Choosing The Energy Co-op should not affect your use of Budget Billing, your eligibility for LIHEAP, or the Senior Discount on the distribution portion of your gas utility bill. Unfortunately, neither PGW customers with CRP nor PECO customers on CAP are currently eligible to choose any third-party gas supplier other than their gas utility.

Where can I learn even more about The Energy Co-op’s RNG program?

Join us at our quarterly Town Halls and Member-to-Member webinars to learn more about the benefits of RNG and what you can do to get involved.

The Energy Cooperative Association of Pennsylvania d/b/a The Energy Co-op acts as a facilitator on behalf of its members who desire to purchase heating oil from third-party vendors. The Energy Co-op is not itself either a broker, dealer, or other vendor of heating oil, its sole role being to enter into vendor services agreements with third-party vendors selected by it. Under those agreements, those vendors agree to deliver heating oil to members subject to certain terms and conditions, including as to pricing, delivery, and billing. The Energy Co-op receives a commission from those vendors on the sales of heating oil to its members, which funds are used by The Energy Co-op to advance its mission, including to offset the administrative cost of its heating oil program. 

The following information includes a general summary of frequently asked questions based on certain terms and conditions of vendor services agreements that The Energy Co-op has entered into with third-party vendors. Although The Energy Co-op has used its reasonable efforts to accurately summarize those terms and conditions for the convenience of its members, the summary below is conditioned in its entirety by reference to the actual terms and conditions stated in such vendor services agreements as are in effect on any given day. Moreover, the summary below is not intended to be, and does not constitute, a commitment by, or liability or obligation of, The Energy Co-op to any person or entity, including any member, and is subject to change at any time in the sole discretion of The Energy Co-op. 

Whom should I contact for more information?

Definitions 

Business Day – Any day except any Saturday, Sunday, the day after Thanksgiving Day or day on which banks are authorized to close under the laws of the United States or of the Commonwealth of Pennsylvania. 

COD – Cash on delivery

Fixed Price –  A fixed price per gallon of heating oil established by negotiation between a Vendor and a member for such term as may be agreed by them. 

Will Call Service  – A method of ordering and receiving heating oil where a member requests fuel delivery service from a Vendor. 

Automatic Service – A basis for receiving heating oil where fuel deliveries occur at the discretion of a Vendor. 

Heating Season – Any time, Eastern prevailing time, during the period beginning on October 1 of any year and ending on March 31 of  the following year. 

Off-Season – Any period of time that is not included in the Heating Season.

Vendor –  Any broker, dealer, or other vendor of heating oil for so long as such person or entity is a party to an effective vendor services agreement with The Energy Co-op. 

Variable Price – A variable price per gallon of heating oil determined by adding a fixed mark-up, which is currently $0.58/gallon, established by negotiation between each Vendor and The Energy Co-op to a variable index price. The Variable Price is determined by The Energy Co-op, generally on each Business Day, by reference to the variable index price, which is the average wholesale rack price for heating oil at the Philadelphia Terminal, Philadelphia, Pennsylvania, on the corresponding Business Day (generally the prior Business Day). The average wholesale rack price for heating oil is provided by OPIS (Oil Price Information Service), a leading provider of price reporting, news, and market analysis for global energy markets. 

Who are the current participating heating oil Vendors? 

Current Vendors supplying various geographic territories are Inter-County Oil Services, Chester County Fuel Oil, Rhoads Energy, Boyertown Oil, & Petro Home Services. From time to time, a Vendor may decide to no longer participate in The Energy Co-op’s heating oil program or The Energy Co-op may decide not to renew a Vendor’s vendor services agreement. In such cases, generally, terminating and terminated Vendors are not permitted to solicit, or otherwise offer or provide heating oil to any member for 5 years following such a decision. 

How much will I pay for delivered heating oil? 

Vendors are required to ensure that the pricing options and pricing terms applicable to members, including bulk discounts, discounts for prompt payment and other special offers, are no less favorable to members than such as are applicable to persons or entities that are not members. Members may choose to order and purchase heating oil from Vendors that offer service at either a Fixed Price or Variable Price. Some Vendors offer both pricing options. A member choosing to order and purchase at a Fixed Price will pay the price as agreed between that member and the Vendor. A member choosing to order and purchase at a Variable Price will pay the Variable Price in effect on the date of delivery. Vendors may not require any member that chooses to purchase heating oil at a Variable Price to satisfy any additional condition, including any accelerated payment term or condition in order for that member to qualify for such purchase. Although The Energy Co-op seeks to obtain advantageous terms and conditions for the delivery of heating oil to its members, The Energy Co-op makes no representation or warranty of any kind or nature to any person or entity regarding any such delivery. Specifically, for example, The Energy Co-op makes no representation or warranty to any member that any pricing, delivery, billing, or other term or condition made available to that member by any Vendor is more favorable to that member than such as are made available by any other broker, dealer, or other vendor of heating oil. 

When and how can I request heating oil delivery? 

Vendors are generally required to ensure that a live operator can be contacted on Business Days during the Heating Season for a period of at least 8 hours in some cases between the hours of 7:30 a.m. and 4:30 p.m. and in others between the hours of 8:00 a.m. and 6:00 p.m., Eastern prevailing time, and on Business Days during the Off-Season for a period of at least 4 hours in some cases between the hours of 7:30 a.m. and 1:00 p.m. and in others between the hours of 8:00 a.m. and 1:00 p.m., Eastern prevailing time. Members should confirm exact hours and telephone numbers with their respective Vendors. During all other hours and days, Vendors are required to ensure that an emergency telephone number is accessible by members. 

The Energy Co-op has no responsibility to request delivery of heating oil on behalf of any member. It is the member’s responsibility to request and schedule heating oil delivery, and to cancel scheduled deliveries where appropriate. 

When will heating oil delivery be made following my request? 

Vendors are required to ensure that the delivery options and delivery terms applicable to members are no less favorable to members than such as are applicable to persons or entities that are not members. Members may request heating oil delivery as either Will Call Service or Automatic Service. For any member requesting Will Call Service, unless that member is out of heating oil, the Vendor is generally required to deliver heating oil on or before the 2nd Business Day after such request although this period may vary (or if delivery is requested during declared snow emergencies, on or before the 3rd Business Day after such request although this period may also vary). If a member requesting Will Call Service is out of heating oil, the Vendor is generally required to deliver heating oil within 24 hours after that request although this period may vary (or within 48 hours if delivery is requested during declared snow emergencies although this period may also vary). Prior to requesting Will Call Service, members should confirm with their respective Vendors the specific delivery time periods applicable to routine and out of product deliveries, including those requested during declared snow emergencies. 

For any member requesting Automatic Service, unless that member is out of heating oil, the Vendor is required to deliver heating oil in accordance with the schedule agreed between that member and the Vendor. If a member requesting Automatic Service is out of heating oil, the Vendor is required to deliver heating oil within 8 hours after that request although this period may vary (or within 12 hours if delivery is requested during declared snow emergencies although this period may also vary). Prior to requesting Automatic Service, members should confirm with their respective Vendors the specific delivery time periods applicable to out of product deliveries, including those requested during declared snow emergencies. 

For all delivery schedule types, members should confirm their Vendor’s specific delivery options and terms. 

A Vendor will not be responsible for its failure to deliver in accordance with the foregoing delivery terms to the extent that such failure is due in whole or in material part to any cause beyond its control, including, for example, due to fire, flood, riot, or acts of God. 

In any case, if any member is out of heating oil through no fault of the Vendor, the Vendor may require that memberto pay an additional service fee per delivery in an amount agreed between the Vendor and The Energy Co-op. 

Risk of loss for heating oil remains with the Vendor only until delivered to the delivery location requested by a member and pumped by the Vendor into the fill spout of that member’s tank at that location. As a result, heating oil lost due to a member’s faulty equipment will be that member’s responsibility. 

When can Vendors charge a price premium if per delivery heating oil volume is less than a stated minimum? 

If a member requests Will Call Service and that member is unable or unwilling to accept delivery of the minimum per delivery volume set by the applicable Vendor, then that Vendor may, in addition to the applicable price, invoice that member a premium per gallon of heating oil delivered in an amount agreed between the Vendor and The Energy Co-op. Prior to requesting Wil Call Service, members should confirm with their respective Vendors the specific minimum per delivery volume and price premium applicable to Will Call Service. 

When can Vendors refuse a request for heating oil delivery? 

A Vendor may refuse a request by a member for heating oil delivery if (1) that member has failed to pay when due an account balance, (2) in the judgment of that Vendor, conditions at the delivery location render such delivery unsafe, including, for example, hazards and faulty equipment at the delivery location, or (3) delivery is prevented due to any cause beyond that Vendor’s control, including, for example, fire, flood, riot, or acts of God. Vendors may not require a member to enter into a service or maintenance agreement with that Vendor as a condition to making a requested heating oil delivery to that member. However, any member is free to choose, at that member’s cost, to enter into such an agreement on terms and conditions agreed between a Vendor and that member. 

How will I be billed for heating oil deliveries? 

Vendors are required to ensure that the payment options and payment terms applicable to members are no less favorable to members than such as are applicable to persons or entities that are not members. 

For each heating oil delivery to any member, the Vendor is required to deliver at the delivery location on the date of delivery a delivery ticket stating the date of delivery, the member name, the delivery address, and the quantity of heating oil delivered. 

Members may choose to pay for heating oil deliveries from Vendors that offer service on either a COD basis, on credit, or on a budget plan. Some Vendors offer more than one billing option. A Vendor may refuse a member choice to pay for heating oil on credit or on a budget plan if the member does not meet that Vendor’s customary credit underwriting criteria or budget plan requirements, as applicable. In determining whether a member meets those criteria or requirements, Vendors are permitted to request personal information from that member. 

For each heating oil delivery to any member, the Vendor is also required to deliver a bill or invoice stating the same information as in the delivery ticket plus the price payable by the member for heating oil. For deliveries paid on a COD basis, the bill or invoice is to be delivered at the earlier of the time of heating oil delivery or of payment. For deliveries paid on credit, the bill or invoice is to be delivered within 5 days after the heating oil delivery. For deliveries paid on a budget plan, the bill or invoice is to be delivered during the first 5 days of each month. 

Vendors are required to accept payments by cash, bank check, money order, or credit card. The Energy Co-op has no responsibility to pay for the delivery of heating oil on behalf of any member. It is the member’s responsibility to pay for heating oil deliveries to that member. 

What responsibility does The Energy Co-op have for my heating oil deliveries? 

Liabilities and obligations relating to the purchase, sale, and/or delivery of heating oil from or by any Vendor by or to any member are solely the responsibility of that Vendor and that member, and not the responsibility of The Energy Co-op. Although Vendors are parties to vendor services agreements with The Energy Co-op, the terms and conditions of which The Energy Co-op may, in its sole discretion, use its reasonably commercial efforts to seek to enforce, The Energy Co-op is not responsible for terms and conditions that Vendors may submit to members for agreement, which terms and conditions, when mutually agreed between a Vendor and a member, will control the relationship between such Vendor and such member. By participation in The Energy Co-op’s heating oil program, members waive any and all claims of whatsoever kind or nature against The Energy Co-op, its board, management, employees and/or other representatives to the extent that such claims in any way relate to such participation. Without limiting the generality of the foregoing, The Energy Co-op has no responsibility for (1) any liability or obligation arising under any agreement, whether written or oral, between any member and any Vendor, including, for example, any maintenance agreement, (2) the loss of funds paid in advance by any member to any Vendor, (3) delivery of heating oil to any member by any Vendor or payment of any bill or invoice for heating oil to any Vendor by any member, or (4) any injury to, or death of, any person, or damage to any property, arising out of any member’s participation in The Energy Co-op’s heating oil program, including such as may result from any fuel spill or cleanup, or from any circumstance, regardless of fault, that results in any member being out of product at any time.